Insider Access
Our team travels year-round, seeking out the most intriguing insider access experiences, and developing invaluable
Relationships with esteemed scholars, acclaimed artists, Olympic athletes, renowned chefs, and others, as well as with local leaders in politics and business. We can match families with spacious private estates handpicked to provide the perfect mixture of authenticity, luxury, and privacy.
Service
Each travel group is assigned a dedicated team composed of (1) a personal travel concierge in our offices, (2) a
Personal host in each destination, (3) on-site expert guides and scholars. In addition, a “behind the scenes” logistical expert is staffed on each trip in order to monitor every step of the journey. We serve our travelers before, during and after their journey, and are on call 24-hours a day during a trip. This level of coordination ensures that our travelers have a worry-free experience, and the flexibility to change the program while they are traveling if need be.
Duration: 10 days
Arrival:
Departure:
Destinations: Lima, Cusco, Sacred Valley, Machu Picchu y Lima.
Travel Type: Family
Travel Intensity: Moderate
| 1 | Arrival to Lima and transfer to the hotel in Lima. ( around 01 hour and 20 minutes ride) | |
|---|---|---|
| 2 | 09.00 hrs. Morning viti to Pachacamac Inca site, Lunch at Mamacona hacienda, afternoon visit to Mario Testino museum and Barranco tour. | |
| 3 | 09.00 hrs. Morning Lima city tour, Visit Aliaga Mansion, 13.00 hrs lunch at La Mar restaurnat ( peruvian sea food), 14.30 hrs afternoon visit the Larco Museum with the Museum Curator, 19.30 hrs dinner reservation. | |
| 4 | 08.00 hrs. Transfer out to Lima airport, 10.00 hrs. recommended flight to Cusco, 11.20 hrs transfer to Sacred Valley,on the route visit Awna Cancha textile center, Lunch at Sarapampa Hacienda, afternoon visit Pisac Market and Pisac archaeological site, transfer to the hotel in Sacred Valley, dinner at the Wayra hotel restaurant | |
| 5 | 09.00 hrs. Transfer to Misminay local community to have a special famr and textile activities, at the end, you will take the road To Moray terraces on bikes( your van will be behind so if you want you can leave the road and do it by car) , after this visit you will take the road to Maras town , Lunch at Iskay Maras private restaurant and a very special local fruit tasting special for families, then visit to Maras Salt mines, transfer to the hotel, dinner at Killa Hotel restaurant. | |
| 6 | 09.00 hrs. Morning transfer to Huayoccari hacienda, 03 hrs of Horseback riding around the valley, Lunch at Huayoccari Hacienda, Afternoon Via Ferrata and Zip Line, visit to the Inkary Museum, transfer to the hotel for dinner. | |
| 7 | 08.45 hrs. Transfer to Urubamba train station, Sacred valley train service to Machu Picchu, transfer to the bus station, private bus to avoid lines, afternoon visit to Machu Picchu, transfer to the hotel, Dinner included at the hotel restaurant. | |
| 8 | 07.00 hrs. Morning visit to Machu Picchu, optional hike to Huayna Picchu mountain or Machu Picchu mountain lunch at Sanctuary Lodge restaurant, optional second entrance to Machu PIcchu, tea time at the hotel, Hiram Bingham luxury train service to Ollantaytambo and transfer to Cusco. | |
| 9 | 09.00 hrs. Morning transfer to the Sacsayhuaman archaeological site, Visit Q´enqo archaeological site lunch at Pachapapa restaurant , afternoon visit to the highlights like the Cusco cathedral, La Merced Convent, Late afternoon transfer to Monasterio hotel´s chapel to be part of a Musical Lecture to learn about peruvian ancient instruments. Dinner at MAP Cafe restaurant. | |
| 10 | 10.00 hrs. Morning visit to San Pedro´s market, lunch at Limo restaurant, transfer to the cusco airport , flight to Lima, VIP international check in, flight back home. |
Welcome to Peru, Arrival into Lima. After clearing the secure area of the airport, you will be greeted by your AUQUI host and together you will take your van straigh to the hotel, this ride is about 1 hour and 20 minutes.
At the hotel our representative will help you to check in and review the next days itinerary.
9:00 AM: With an expert guide, you will take the south road to Pachacamac,
Pacha Kamaq (‘Earth-Maker’) was considered the creator god by the people who lived in this part of Peru before the Inca conquest. The Inca took him into their pantheon, but was not an equal of Viracocha, who was seen as being more powerful.
The myths that survive of Pacha Kamaq are sparse and confused: some accounts, for example, identify him as Manco Cápac’s cowardly brother Ayca, while others say that he, Manco Cápac and Viracocha were the sole three sons of Inti, the sun god. Another story says that he made the first man and the first woman, but forgot to give them food – and when the man died and the woman prayed over Pachacamac’s head to his father Inti to make her the mother of all the peoples of earth, Pachacamac was furious. One by one, as the children were born, he tried to kill them – only to be beaten and to be thrown into the sea by her hero-son Wichama, after which he gave up the struggle and contented himself by becoming the supreme god of fish.
After this visit you will be transfer to the Hacienda Mamacona, where you will have lunch and enjoy a beautiful Peruvian Paso horseback riding demonstration.
Then you will enjoy a beautifull tour around Barranco the bohemian neighborhood of Barranco where you will visit la Bajada de los Baños, a charming walkway that leads to the sea where you can try a tradional Peruvian snack of picarones. Your guide will show you street art of local artists nearby.
The Barranco district is known as the SoHo of Lima, Peru. It is known for its renowned art galleries, cute boutiques and trendy coffee shops, that were once colonial mansions of Lima’s elite. Anywhere you turn, you’ll see art on the street, live music and lively bars. The Barranco neighborhood also happens to be situated along the coastal cliffs overlooking the Pacific Ocean, right next to Miraflores, making it the prime spot to view the ocean.
Tour the walkway to the sea that runs through Barranco, called the Bajada de los Baños . Try the Picarones, a traditional Peruvian dessert similar to a donut, made with squash, flour and sweet potatoes, dipped in a sweet syrup of honey and brown sugar at the classic restaurant Javier.
7:30 PM : Dinner reservations at recommended restaurant. ( reservation only)
Your Auqui guide will take you on a sightseeing tour of Lima’s historic quarter.
The colonial center of the city is home to the main building landmarks of the republic, featuring European architecture and beautiful plazas. Around the iconic Plaza de Armas, you will visit the Government Palace, the city’s Cathedral, the Archbishop’s Palace and the Convento de San Francisco—Saint Francis Monastery (this monastery is a UNESCO World Heritage Site that contains an extensive library and catacombs).
Mid-day : Enjoy a recommended lunch at La Mar.
Pungent flavors, refined cocktails, and a vast menu of ceviche; the Miraflores neighborhood’s La Mar restaurant is a lively and popular spot with Lima locals Whether professionals seeking a break from their workday, or an informal outing the open patio with its bamboo canopy make for a great environment to try Peruvian seafood.
Note : Auqui will arrange for a behind-the-scenes staff member to go to the restaurant before your arrival to guaranteea table as La Mar does not accept reservations and pre paiments.
The Museo Larco is housed in an 18th century viceroyalty mansion. Surrounded by beautiful gardens, the Museo Larco permanent exhibition invites visitors to explore the more than 5000 year history of ancient Peru, through a fascinating collection of pre-Columbian art.
Explore more than 5000 years of ancient Peruvian history and the intimate bond that existed between pre-Columbian societies and the natural world.
Transfer to the hotel.
Dinner at recommended restaurant.( reservation only)
Morning transfer out from the hotel to the Lima airport to take your flight to Cusco.
Upon your arrival in Cusco. You will be greeted by your guide and taken by private transfer to the Sacred Valley (approx. 2 hrs transfer).
On route, you will visit the Awana Cancha textile center to see and know the andean camelids.
Have lunch at the Hacienda Sarapampa, where you will be able to enjoy delicious homemade dishes, while enjoying a spectacular view of the Sacred Valley. Upon arrival lounge in the gardens and discuss the history of the Incas with your guide.
After Lunch you will visit the typical and beautiful Pisac market.
The Pisac Market is one of the most famous markets in the Cusco region, drawing many visitors to its famous Sunday market when indigenous Quechua communities from the surrounding highlands come to Pisac to sell their produce and stock up on supplies for the week.
A large section of the market is dedicated to tourist-oriented souvenir stalls where you can find weavings, jewellery, ponchos, hats, Andean instruments, ceramics, alpaca products and a whole range of other gifts and souvenirs to take home with you. The handcraft market is open every day from 9am to 4.30pm and is a good place to pick up some gifts all in the one place.
Transfer to the hotel.
Dinner at Wayra restaurant.( reservation only)
The restaurant is inside of the hotel.
You will be greeted by your personal guide and taken just outside of Urubamba into the valley where you will begin your adventure. First you will participate in local farming activities, learn ancestral techniques and use farming tools that date back to pre-Inca times. Then the community will show you how they make textiles from the collection of wool and natural dyes.
Outside of the community, where you begin your 2/2.5 hour mountain biking excursion to the Moray ruins with your expert biking guide.
The top-of-the-line mountain bikes will be previously set to support your size and height, to be ready for use upon arrival. A bike technician will also be available to provide further support and/or modifications before and during the excursion. Along the way you will see traditional Quechua women tending their fields and the beautiful patchwork landscape. Excursion duration: 2.5 hours/ medium to strenuous; 7 to 8 miles. The terrain varies from flat to rolling hills with occasional steep inclines.
A backup vehicle driven by the bike technician with extra bikes, gear, water and snacks will be provided to offer support throughout the excursion. Should anyone in the party need to rest, they could continue on by vehicle.
Enjoy the last leg of your biking excursion arriving at the Moray ruins where you will enjoy a private guided tour.
Moray is famous for its amphitheatre-type ruins formed by circular terraces. The purpose of these depressions is uncertain, but their depth, design, and orientation with respect to wind and sun creates a temperature difference of as much as 15 °C (27 °F) between the top and the bottom. It is possible that this large temperature difference was used by the Inca to study the effects of different climatic conditions on crops. Speculation about the site has led to discussion about Moray as an Inca agricultural experiment station. Its microclimatic conditions and other significant characteristics led to the use of the site as a center for the ancient study of domestication, acclimatization, and hybridization of wild vegetable species that were modified or adapted for human consumption.
Private transfer (approx. 40 min transfer) to Maras to the house of a local chef, and enjoy a espectacular lunch with a breathtaking views of the andes.
After lunch, you will be transfer to Maras salt mines.
The Maras salt terraces display a spectacle of unusual beauty. Located on a wide, open hill above the Urubamba Valley, the salt water runs along channels which extend through the flooded lands and follow a more or less rectangular pattern, depending on the variations in the land. The water, which is exposed to the sun, leaves salt on the bed. Viewed from above, the myriad of rectangles look like an enormous painting designed by nature.
The salt mines traditionally have been available to any person from the community wishing to harvest salt. The size of the salt pond assigned to a family depends on the family’s size.
Transfer to the hotel.
Dinner at Killa restaurant.( reservation only)
Transportation will be provided.
You will be greeted by your personal guide and taken to the hacienda Huayoccari to have a private horseback riding excursion on Peruvian Paso horses around the Sacred Valley.
Take in the stunning surrounding scenery as you explore the Sacred Valley on horseback. The Peruvian Paso horse’s unique gait makes it one of the smoothest riding horses in the world. Along the way you will see Incan farming terraces, traditional villages, adobe construction and typical crops such as corn, potatoes and quinoa. You will be in awe of the towering heights of the snow-capped Andes mountains as you pass by local families tending their land.
Have lunch at the Hacienda Huayoccari, where you will be able to enjoy delicious homemade dishes, while enjoying a spectacular art collection.
Hacienda Huayoccari itself is situated within extensive grounds located in the heart of the Sacred Valley. The owners have an interesting collection of religious art and artifacts are on display in the front room. Enjoy delicious homemade Peruvian specialties, cooked using ingredients grown on the property.
After lunch, your personal guide will take you just outside of Urubamba into the valley where you will begin your mountaineering adventure. You will zip-line along the wall of a mountain and enjoy astounding views over the valley.
The excursion begins h a 35-minute hike up to the first zip line through a via ferrata system which interconnects the 6 zip lines ranging from 100 to 700 meters. View the Sacred Valley by air in this fun, adrenalin packed excursion. This excursion will include dramatic heights and climbing up ladders placed into the wall of the mountain. You will zip along secure lines that run along the mountainside.
If time allows you will visit the Inkarriy Museum, a real size figures museum from ancient peruvian from the most important part of the history.
Transfer to the hotel.
Dinner at Wayra restaurant.( reservation only)
The restaurant is located inside of the hotel.
After breakfast you will have a private transfer to Urubamba trains station to board the train to Machu Picchu.
Train departs from Urubamba to Aguas Calientes (Machu Picchu).
Sit back and enjoy the spectacular landscapes of the majestic Andes, lush green fields and bright villages. The final portion of the spectacular rail journey to Machu Picchu follows the Vilcanota river down the impressive Canyon of the Vilcanota until it reaches Aguas Calientes. Lunch will be served on board.
After lunch head directly to the bus station for the private bus transfer up the mountain to visit Machu Picchu Citadel, named one of the New Seven Wonders of the World and is perhaps the most awe-inspiring archaeological site in the Americas.
Upon arrival, enjoy a private tour with your personal expert guide. During the tour, explore the upper and lower sectors as well as the urban and agricultural sectors. You will also see the primary archaeological treasures including the In Watana, the Temple of the Sun, and the Room with Three Windows, each dedicated to In, their sun god and greatest deity.
Machu Picchu was never revealed to the conquering Spaniards and was virtually forgotten until the early part of the 20 th century when a young American historian Hiram Bingham discovered this lost city in 1911.
It was built by the Inca Pachacutec in the 15 th Century and is perched between two peaks offering incredible views of the Urubamba river valley and the snow-capped mountains in the distance. The architecture is adapted to the natural form of the mountains. Approximately 200 buildings are arranged on wide parallel terraces around a vast central square that is oriented east-west. The temples are part of the upper town, the warehouses the lower. Extensive terraces were used for agriculture and sophisticated channeling systems provided irrigation for the fields. Numerous stone stairways set in the walls allowed access to the different levels across the site. The eastern section of the city was said to be residential. The western, separated by the square, was for religious and ceremonial purposes.
Late Afternoon : Return down the mountain and check-in to your lodge in Aguas Calientes.
Evening : Enjoy dinner at the lodge. ( included)
7:00 AM : Following breakfast, you will be greeted by your personal guide for your sunrise hike to the top of Machu Picchu Mountain (approx. 3 hour uphill hike).
Machu Picchu Mountain is the towering mountain which overlooks the entire complex complete with the iconic views of Huayna Picchu Mountain in the backdrop. The strenuous 3-hour hike to the summit is the most intimate way to experience the site of Machu Picchu due to the limited number of travelers who attempt the ascent. The summit offers the most spectacular and panoramic view of Machu Picchu, the surrounding mountains, and the ravines down to the river.
Lunch at Sanctuary Lodge restaurant.
Following lunch, you will have a tea time prior to your departure to the trains station.
Depart Aguas Calientes on the Hiram Bingham luxury train to the Sacred Valley (Ollantaytambo) with your expert guide. Upon arrival to the Sacred Valley, private transfer to Cusco.
Dinner will be served on board.
Check in and rest.
After breakfast, you will visit the Sacsayhuaman fortress, Afterwards, head to a plateau high above Cusco to visit the immense Inca ceremonial and “parade” grounds of Sacsayhuaman, used by the Incas for major celebrations, pageants, and sporting events, including sacrifices.
Lunch at Pachapapa restaurant. ( reservation only)
After Lunch bordering Cusco’s main plaza (the Plaza de Armas) and built on the site of the palace of the Inca Viracocha, the Cathedral possesses some 400 canvasses of the distinguished Escuela Cusqueña and amazing woodcarvings with a clear display of Andean influence. Visit La Merced Church and finally be part of a master class of peruvian misuc with instrument from the anciet peruvians in the colonial chapel of San Antonio Abad, specially closed just for you.
enjoy dinner at MAP Cafe restaurant. ( reservation only)
9:00 AM : Accompanied by your guide, visit the tradional market of Cusco where you will get a sense of the daily rhythm of the Cusquenian way of life as you hand-select fresh ingredients for the daily house menu. You will also be able to buy some traditional handicrafts. This rich tapestry of modern and yet highly traditional Cusco shouldn’t be missed.
Ypu will have time for lunch at Limo restaurant.
(reservation only)
After lunch you will be transfer to the Cusco airport for your domestic flight to Lima.
In Lima your personal assistant will be waiting for you to help you to check in to your international flight.
End of our services.
The hotels we recommend are:
LIMA:
SACRED VALLEY:
SOL Y LUNA HOTEL REALIS & CHATEAUX
MACHU PICCHU :
INKATERRA MACHU PICCHU PUEBLO HOTEL
CUSCO:
This hotel is the one with oxygen in the rooms
The rest of the hotels can have an oxygen tank in case you need it.
TRIP TERMS AND CONDITIONS
Our company’s top priority is to guarantee the best possible travel experience for you and your accompanying travelers. With that goal in mind, we have developed the most flexible and accessible terms and conditions on the market to ensure that you will enjoy an unforgettable trip.
AUQUI MOUNTAIN SPIRIT E.I.R.L. (designated in this document as “AUQUI”, “we”, “us”, or “the company”) is a company based in Cusco, Peru that specializes in offering top-quality tourism services. By means of this document, we establish existent, legally binding contractual relationships with our clients (cited here as the “client” or “clients”, “travelers”, “passengers”, “you”, “he/she” and/or “guests”), understood here as the parties who by different means have accepted and closed contracts for trips and services with AUQUI, or who solicit or contract with the company for our trips and services.
The trips and services contracted for with AUQUI by the client are designated in this document as: the “trip” or “trips”, “services”, the “itinerary”, the “program”, and/or “the experience”. Contracts with the company for trips and/or services will be validated by the clients’ acceptance of all terms and conditions indicated in this document, and by completion of the initial payment, which also presupposes the approval of the proposed final itinerary. Only at the exact moment of contract closure can AUQUI assure the reservation of the services proposed in the itinerary.
Both AUQUI and the contracting client or traveler (the person or party who contacts the company and who pays for the contracted services) are the only authorized parties who can execute or carry out the terms and conditions of a trip, as indicated in this document. According to the terms and conditions subsequently established here, both the client and AUQUI are the only parties authorized to make any changes, cancelations, and/or other processes related to the contracted services. The contracting traveler can authorize another person or party to execute the trip terms and conditions, as well as to carry out trip changes or modifications on the traveler’s behalf, only by expressly requesting and authorizing such changes by means of an electronic mail message to the company, which must also be explicitly approved by AUQUI by means of an email message in response to the client.
AUQUI creates custom trip experiences that are designed according to our clients’ interests, by offering suggestions that are focused on fully satisfying all our clients’ expectations. We dedicate a great deal of time to getting to know our clients and to understanding their requirements and wishes, in order to propose, design, operate and contract for services that are fully in accordance with our clients’ requirements and wishes.
The services that AUQUI offers include: trip design and planning of customized itineraries to different destinations in Peru, as well as organizing detailed itineraries for tourism activities and entertainment, such as guided tours, adventure sports, hikes, family-focused activities, and dining, among others. Additionally, the company makes reservations for services on behalf of our clients, whose service use rights are then ceded to the client.
Details of the services operated and contracted by AUQUI are indicated in the itinerary. Services sub-contracted by AUQUI to third-party providers are not directly under our control, and do not imply joint responsibility, since third-party providers are responsible for providing their own services, and AUQUI has no direct involvement in third-party operations. In this document and elsewhere, we refer to “third-party providers”, “third-party service providers” and/or “third-party services” as to include a variety of companies and services that AUQUI contracts with in order to implement and operate itineraries that have been approved and contracted for by clients; these companies represent mainly hotels, but are not limited to such.
Our Commitment to our Clients:
AUQUI’S experience in the tourism market guarantees the highest quality, efficiency and security in planning and operating our services, and the best choices of third-party providers, in accordance with our high standards of quality.
Protecting our clients’ privacy is extremely important to us. AUQUI guarantees that the personal information provided to us by our travelers (including: identification documents; bank account numbers; credit card numbers; email addresses; information about personal choices, interests, preferences, etc.) will not be used or shared for any purpose other than to provide the services that we have offered, and that clients’ contact information will only be used or shared for the purpose of such services as have been contracted.
In accordance with the contracted services, we will solicit the necessary information for the planning of the trip, which includes: flight reservations, hotels, or any other requested or required services. Said information will be subject to sharing with third-party providers, only and exclusively for the specific purpose of contacting services that allow us to plan and operate the itinerary.
Written approval of the final itinerary on the part of the client and the completion of the initial payment are understood to be the client’s authorization for AUQUI to make use of the relevant information for the purpose of planning and organizing of the trip. We recommend reviewing our Declaration of Privacy and Security for further details.
Our Commitment:
AUQUI will protect and safeguard all of our clients’ information, eliminating any sensitive information from our records once it has been used for its intended purposes.
The necessary documentation for entering Peru can vary, depending on the traveler’s nationality. In general, a valid passport is required (if the traveler has a South American country’s nationality, only an identity card is necessary). Even so, travelers will need to consult with the immigrations offices and the consulates of their respective countries in order to be informed of any other prerequisites and restrictions that might apply. It is the traveler’s responsibility to ensure that their passport, as well as any other required document, remains valid during their entire stay in Peru. Minors of less than 18 years of age can only travel when accompanied by an adult, parent, guardian or relative who is carrying the appropriate documentation, such as legal travel authorizations for minors, among other required documents. AUQUI does not accept responsibility for any trip modifications or cancelations due to any client’s disregard or non-compliance with the conditions related to documentation requirements, as indicated here.
IMPORTANT: Most entrance tickets for the destinations we offer require valid passport numbers and are issued according to the person’s name. In the event that a client has changed or been issued a new passport prior to the trip, said client will be required to provide the new passport number to our sales agents. Otherwise, problems could be encountered at the time of entry into the country.
Any changes of passport numbers for previously purchased tickets require extra charges, of which the client shall be promptly informed. We recommend that you travel with a passport that will remain valid for a period of 6 months following the completion of the trip.
We want you to enjoy a pleasant, safe trip, and thus your health and wellbeing are extremely important to us. Please consider the following:
Our Commitment:
AUQUI is committed to safeguarding your health and personal wellbeing by proving close attention to your health, physical integrity and satisfaction.
AUQUI upholds all insurance requirements, as required by Peruvian Law. However, for the traveler, having an appropriate personal travel insurance policy is very important. Thus, it is necessary to consider that some insurance companies do not cover risks that may occur at altitudes higher than 9,800 ft. (3,000 m.) above sea level. It is the responsibility of the traveler to contract for their own travel insurance policy, and to know and understand all the details of its coverage.
We suggest purchasing an insurance policy that covers events such as: trip cancellations, shortened trip time, emergency evacuation costs and/or medical costs, costs of returning to the home country, damages, robbery, and/or loss of personal baggage, money and/or goods. As a preventive measure, we thank travelers who provide us with their insurance information, with the purpose of facilitating their paperwork in case of any such contingency.
AUQUI, its representatives, partners and other parties related to the company are do not accept responsibility for any costs incurred, or losses caused or suffered by the traveler and/or by dependent travelers or accompanying travelers, due to unexpectedly caused natural events, blockage or closing of roads or other transportation corridors, or other events that are unrelated to the operations and management of the services we offer. It is exclusively the responsibility of the traveler to contract for emergency trip insurance, in consideration of potential events, as described in the previous paragraph.
Our Commitment:
AUQUI provides our travelers with the best possible conditions for enjoying their trip, including all available security measures to guarantee their protection and wellbeing.
Our services cannot be directly contracted by minors, who can only travel accompanied by their parents or legal guardians, or by family members who have obtained proper legal authorization.
Clients who have physical disabilities, who are specially-enabled, or who have needs for special assistance must inform the company prior to travel to indicate the nature of their disabilities or special conditions, in order to take all necessary precautions, and to evaluate whether proper or sufficient accessibility conditions exist for AUQUI to provide the services it offers. In the event that such information is not provided promptly to the company by the time of contract closure, the company reserves the right to carry out trip cancellation.
Expectant or pregnant mothers will be able to travel with previous authorization by their primary care doctor if and when the pregnancy is at less than 24 weeks, or 6 months.
The AUQUI team takes into account all necessary preventative measures in order to avoid existent or future risks during the trip. However, AUQUI does not accept responsibility for: any action, event or omission which is not under our direct control (which can include, but is not limited to: random events, unavoidable events, unexpected natural events (or Acts of God), inescapable fears, failure of third parties in meeting their commitments, societal and/or political situations, flight delays or cancellations, and other circumstances that are not under our direct control), and which could change or alter the program and/or generate additional costs.
It is important to highlight that flight tickets and train tickets are at times subject to overbooking, cancellations and/or schedule changes. If any such circumstances were to occur, we will lend assistance in every way possible and necessary. AUQUI does not accept responsibility for additional charges to the client due to delays, cancellations and/or other changes generated by the third-party or direct service providers. Likewise, our company reserves the right to carry out any change it considers prudent during trip operations, in order to improve the experience, or to safeguard the safety and physical wellbeing of the passengers.
Our Commitment:
AUQUI is always a step ahead of events during the trip, in order to make certain that you will enjoy a safe and tranquil experience throughout the trip.
8.1 ACTIVITIES INVOLVING RISKS
AUQUI upholds all insurance requirements, in accordance with Peruvian Regulations on Tourism and Travel Agencies. However, it is important to emphasize that one or more types of activities that the traveler might take part in could bring about or result in different degrees of risk. Due to this possibility, and by obligation, the traveler shall sign a document of Waiver of Liability and Assumptions of Risk. By accepting the Terms and Conditions, and by signing the Waiver of Liability and Assumptions of Risk, the client assumes complete responsibility for his/her participation and that of his/her accompanying travelers in all activities contained in their trip itinerary, and for all trip activities carried out or completed by the client and accompanying travelers, including any by minors under his/her legally authorized charge and/or guardianship.
Likewise, by signing the Waiver of Liability and Assumptions of Risk, the client declares to have received sufficient information regarding the levels and potential conditions of risk related to the trip activities, and about precautions necessary for carrying out the activities in a safe manner, and thus waives AUQUI from any type of civil, contractual or extra-contractual liability or responsibility that could ensue due to the client’s and/or their accompanying traveler’s negligent actions, or through any lack of adherence or disregard on part of the client and/or their trip companions of the Terms and Conditions established and published in this document.
We thank our clients for understanding that however much care is given to itinerary planning, operations and prevention of contingencies, in providing our services unexpected incidents or circumstances can occur, ranging from minor situations such as delays, to accidents of a different nature.
If the client directly contracts with other providers who are external to the operations of our company for other activities than those described in the AUQUI itinerary, AUQUI does not accept liability and/or responsibility for any results obtained by carrying out activities related to said external contracts.
AUQUI reserves the right to reject as a trip participant any person or party who the company considers to be not capable of meeting the rigors and physical requisites needed to participate in the trip; as well as any person who commits unlawful actions or violates laws and/or regulations; any traveler who endangers their own personal security and/or that of other travelers; and any traveler who engages in behaviors considered to be socially unacceptable, objectionable or offensive. By signing this document, the client accepts his/her willingness to follow all security regulations, presented either in writing or conveyed verbally by AUQUI’s representatives. AUQUI reserves the right to carry out modifications of trips, routes, hotels, and security arrangements, with the purpose of improving the quality of the trip, and to ensure the comfort, safety and wellbeing of the guests, and/or in response to unexpected circumstances or events.
Our Commitment:
AUQUI commits to minimizing any and all risks inherent to the activities that our clients will experience during their trip, by anticipating contingencies and by providing adequate safety and security protection measures.
8.2 WAIVER OF LIABILITY AND ASSUMPTION OF RISKS
8.2.1 Upon contacting for our services, AUQUI does not accept liability or responsibility, and will not be held liable, for any costs and/or losses due to unexpected, chance or random events, Acts of God, unavoidable and/or unforeseen natural events, blockages or interruptions of transportation routes, and/or other events that are not directly related to the operations and management of the services that the company provides, and/or under the company’s direct control.
Such events include the following occurrences, but are not limited to these:
Our Commitment:
AUQUI is committed to assisting you diligently in the case of any unexpected circumstance that might present itself, in order to promptly resolve the inconvenience or problem.
8.2.2 If a client decides to participate in any activity that includes or involves among the following activities (but not limited to these): excursions with animals, underwater diving, snorkeling, rides in hot-air balloons, zip lines, high-altitude hiking, climbing, rafting, and/or any activity that AUQUI considers as potentially involving an inherent or likely risk of bodily injury, or risk of contracting an illness, or a risk or danger of death, the client must in such cases sign the Waiver of Liability and Assumptions of Risk, by which it is mutually understood that the client and all trip companions who participate in any such activity do fully recognize, comprehend, and assume personal responsibility for their own health and security, and for any injury, illness or death that might occur while carrying out said activities, and thus the clients commit to complying with all safety and security measures that are required by AUQUI and by any third-party providers.
Our Commitment:
AUQUI is committed to providing and ensuring the best security measures possible, and to contracting providers who uphold the highest possible standards of safety and quality.
8.2.3 The client accepts that the Trip Terms and Conditions represent a binding, executable contract, which applies to all family members and minors under the client’s guardianship; as well as to heirs, descendants, concessionaires and representatives of the client, and to all other trip participants.
The client, upon contracting for AUQUI’s services, and as ratified by the initial trip payment, accepts by their own free will the terms related to the Waiver of Liability and Assumptions of Risk, and to all other terms and conditions designated in this document. At the same time, the client accepts that, upon cancellation of any single part or activity of the services agreed upon in the trip itinerary or in the trip contract, the remaining elements therein will remain extant and in effect. No additions, rescissions or changes shall be made in regards to the Waiver of Liability and Assumptions of Risk.
8.3 MEDICAL ASSISTANCE AND HEALTH INSURANCE
AUQUI assumes no responsibility for providing medical attention to its clients as part of the services contracted. The client authorizes AUQUI to obtain medical attention on behalf of the client in the event of any situation that would require such assistance. Additionally, the client waives AUQUI of any liability or responsibility derived from any medical attention that has been provided in the company’s name, and/or from transportation of any client to a medical facility. Additionally, the client accepts to pay any and all costs associated with any medical attention and/or transportation of any client to a medical facility, as related to emergency medical situations during the trip.
Additionally, AUQUI does not offer health, medical or disability insurance as part of the services contracted for by the client. We recommend that clients obtain insurance for medical services or health insurance that offers full coverage during the time and duration of the trip.
8.4 CLAIMS PROCESSES
In the event of complaints or claims concerning services operated by AUQUI, it is the client’s responsibility to immediately inform the company of the events involved in a complete and detailed manner. In the event that the client neglects to inform the company in a timely fashion, AUQUI will not be able to provide effective solutions for said inconveniences or problems, their consequences, or the dissatisfaction generated thereby. In Peru, the platform utilized for registering claims or complaints is the Claims Book (Libro de Reclamaciones), which can either be requested from our offices, or filled out online at our website.
Our Commitment:
AUQUI is committed to promptly, efficiently and effectively resolving any claim or complaint you might have regarding our company’s services, in seeking to assure your full satisfaction and tranquility.
8.5 LOSS OF BELONGINGS
AUQUI accepts no liability or responsibility for the loss of any personal belongings, such as passports, tickets or other documents, nor for losses or damage to personal baggage, goods, or other passenger belongings which not been properly declared to the company and placed under the proper care of our company’s personnel. Nor does AUQUI accept liability or responsibility for losses of any personal belongings that have been placed in the care of third-party providers.
Our Commitment:
AUQUI is committed to taking great care in protecting your personal belongings, so that you will be assured of the security and safekeeping of all articles and personal belongings that you place under our care.
8.6 INFORMATION OFFERED IN COMPANY COMMUNICATIONS
Even though AUQUI does everything possible to guarantee the accuracy of its publications, typographical errors can occur in print or in the information provided (including prices) that could be transmitted by different communications media utilized, including information transmitted by company personnel to clients. Therefore, only the final program and final itinerary provided to the client has definite total validity. We thank our clients for their understanding of any possible errors they might encounter at the moment of receiving information regarding the company’s services.
Our Commitment:
AUQUI is committed to ensuring that all published company information is as clear, informative and accurate as possible.
8.7 PROVIDER’S OBLIGATIONS
AUQUI is committed to:
Our Commitment:
AUQUI is committed to working proactively, and with full diligence and dedication, to create an exceptional trip experience for you; one that surpasses all your expectations, from our first contact, until the return home.
8.8 ACCEPTANCE OF RESPONSIBILITIES
AUQUI only accepts responsibility for clients’ claims or complaints in the event that negligence on the part of the company can be demonstrated. This applies to all cases or circumstances mentioned above, from loss of baggage to situations of risk, and without this clause superseding the points previously outlined here.
Our Commitment:
AUQUI is committed to doing everything possible under our control, and more, in order to ensure that your trip experience is extraordinarily positive, and does not present any inconveniences.
8.9 EXTRA BAGGAGE REQUIREMENTS
8.9.1 EXTRA BAGGAGE ON DOMESTIC FLIGHTS
In accordance with domestic flight fares and conditions set by airlines, clients have the right to bring on their trip a certain quantity of baggage within airlines’ baggage size and weight limitations, about which they will be promptly informed of. Any overweight or excess baggage surcharge or fee implies additional costs that must be paid by the client. AUQUI accepts no responsibility or liability for excess or overweight baggage charges.
IMPORTANT: We thank our clients for considering possible excess weight of goods purchased during their visit. AUQUI accepts no responsibility or liability for excess baggage weight under said circumstances.
8.9.2 BAGGAGE REQUIREMENTS FOR OTHER SERVICES
Several trip activities exist that may limit baggage size and weight, both during the activity but not limited to it, such as: train travel, hikes, boat travel, etc. AUQUI will promptly inform our travelers any restrictions regarding weight, size, volume and or others, as included with provided information related to the activity. AUQUI accepts no responsibility or liability for inconveniences, costs or other issues due to disregard of such policies, whether those be our own, or of third parties.
Our Commitment:
AUQUI is committed to trying to finding ways to efficiently resolve inconveniences related to excess baggage that you might encounter, if and when a solution can be found, and to try to avoid our clients any such inconveniences.
Prices quoted by the company for programs are considered per person, and based on double occupancy, unless otherwise indicated. Although not normally expected, published prices could be modified due to significant unforeseen and unexpected external factors.
IMPORTANT: AUQUI does not accept any obligation to provide any breakdown of costs for any trip program offered.
Our Commitment:
AUQUI is committed to being flexible, according to the requirements that our clients might have.
10.1 PAYMENTS
Payment for services contracted with AUQUI takes place in advance. For this purpose our clients have access to bank accounts in the U.S.A. and in Peru, as well as a payment system by debit or credit card, which accepts all major international credit cards. Confirmation of trip reservations can only take place once the client has met the following requirements and policies for payment (except in the case of explicit agreement between the parties):
Our Commitment:
AUQUI is committed to being flexible, according to our clients’ needs.
10.1.1 PAYMENTS BY CREDIT CARD
AUQUI facilitates payment for services by means of an online payment platform that accepts all major credit cards. AUQUI does not handle or store clients’ credit card information. In the case of the client selecting payment for services by means of a credit card, the client then agrees to accept all payment conditions indicated by the payment platform. Due to anti-fraud regulations, any payment larger than $5,000 U.S. dollars must be accompanied by a photographic or scanned image of the credit card with which the payment was made (only of the front of the card on which the credit card number is printed), along with an image of the cardholder’s passport’s main page, or of his/her identity document.
This information will be sent by the service provider of the payment platform to the credit card’s offices, to be compared with the emitting bank in order to verify the authenticity of the payment. Once payment has taken place, AUQUI will delete any information related to the documents mentioned previously.
IMPORTANT: It is the responsibility of the client who makes a payment using a credit card to call their bank prior to payment to activate international payments, indicating that a payment shall take place in Peru, and to activate the payment of larger funds, indicating the approximate amount of the payment. Most declined payments are due to disregard of those two factors.
Our Commitment:
AUQUI is committed to ensuring that the payment platform we offer is safe and secure, and that all sensitive information shared by the client in making a payment is deleted once it has served its intended purpose.
10.1.2 ADDITIONAL CHARGES
The final priced agreed upon by the client and the company references the final itinerary approved by the client, and only includes all services explicitly indicated in the final itinerary. Any services contracted for by the client, prior, during or following his/her trip that is not indicated in the final itinerary, as well as unavoidable situations for which AUQUI is not responsible (including, but not limited to: flight changes, currency devaluations, delays; among others) will imply extra charges, which will be promptly communicated to the client.
Our Commitment:
AUQUI is committed to safeguarding your interests by minimizing any extra charges.
10.1.3 SPECIAL SERVICES
Our payment policies apply to services offered by AUQUI. In discussing special services, we refer to such services which, due to their high demand require anticipated purchase and payment. Such services include entry tickets (particularly for the Inca Trail and Machu Picchu), transportation tickets for any mode of travel, and hotel reservations, among others, regarding which the client will be promptly informed.
Most third-party provided services are subject to payment, cancellation and reimbursement policies different to those of our company. In such cases, payments, cancellations and reimbursements will be adapted to the policies of each provider, about which our clients will be previously informed.
10.2 TRIP CANCELLATION
We understand that clients may choose to cancel their trip due to unexpected circumstances. For us, what is most important is to offer you the most flexibility possible to ensure that you will have the best experience.
In the event that the client expresses in writing a desire or need to cancel the trip (and regardless of the time at which the cancellation email has been sent), AUQUI commits to refunding the total amount invested by the client, except for any expenses incurred via bank transfers, as well as all costs which, due to third-party providers’ policies, cannot be refunded (such policies may differ depending on each provider, and with hotels, Machu Picchu entrance tickets, airfares, among others, as being the most susceptible to non-refundable charges).
It is essential to consider that, generally, hotels charge 100% of cost for cancellations made less than 30 days prior to the arrival date. Likewise, other providers may have their own cancellation policies.
AUQUI reserves the right to cancel the trip in the presence of external factors that could put at risk the security and safety of our clients. In such cases, AUQUI will reimburse the entire amount invested by the client, except for charges by third-party providers due to their own policies and fund transfer costs.
AUQUI will not assume or accept responsibility for extra costs or personal costs related to trip cancellation. In the event of a trip cancellation, the clients will promptly be informed. AUQUI will not accept any responsibility or liability for any inconvenience caused or generated by a client due to trip cancellation.
Our Commitment:
AUQUI is committed to reimbursing our clients the highest amount possible.
10.2.1 CANCELLATION OF SERVICES OR ACTIVITIES DURING THE TRIP
Depending on the time of cancellation of a trip activity or service, in the case of third-party providers, cancellation fees or penalties will be applied that could amount to 100%. For cancellations made within 72 hours of the beginning of the service or activity, the penalty is most likely to be 100%, depending on the provider’s policies.
Our commitment:
AUQUI is committed to do everything possible to cancel the activity or services, if you require it, and recover as much as possible of your investment.
10.2.2 TRIP POSTPONEMENT
In the case that the client directly expresses his/her wish to postpone the trip, and with reimbursement of charges, the client must request this by means of an e-mail message to the company. Regardless of the time at which the postponement message was sent, AUQUI commits to reimbursing the total amount invested by the client, except for all costs that are non-refundable due to third-party providers’ policies, and/or charges incurred through bank fund transfers. It is essential to consider that, in general, hotels charge 100% of costs for cancellations made 30 days prior to the arrival date. Other providers may have their own cancellation policies.
In the case that the client expresses their desire to postpone the trip without reimbursement, but applying the amount paid as credit toward a new future trip date, such a request must be made in writing via an e-mail to the company. In such an event, AUQUI will do everything possible to confirm the same services for newly selected dates. However, it is possible that availability may vary, which could imply extra costs or penalty charges for changes of dates. Such information will be provided to the client promptly in order that the client assumes the corresponding charges.
Our Commitment:
AUQUI will do everything possible to avoid any extra charges due to trip postponement.
11.1 CHANGES OF ITINERARY
Any changes in the itinerary that the client requests prior to contact closure (contract closure is considered, following approval by the client via email, the moment that the initial payment has been completed), changes be made free of charges, and according to the availability of services that were subject to change, with any variation in the cost of third-party providers to be covered by the client. In the event that the client requests changes after the itinerary has been contracted, such changes will be subject to third-party providers’ policies and to the availability of said services, due to which extra costs may be incurred, about which the client will be promptly informed.
In cases in which the following events were to take place:
Under such circumstances, AUQUI then reserves the right to make the changes it considers pertinent to the itinerary, without disadvantaging the client, while respecting and maintaining the contracted services or the equivalent of these, only if and when such unexpected events do not imply the total loss of the contracted services. The client will be promptly informed in the event of any such changes.
Our Commitment:
AUQUI takes responsibility for doing everything within our capacity to make the changes requested by our clients, avoiding additional costs when and to the extent that this is possible.
11.2 CHANGES OF TRAVELERS
At AUQUI we are happy to be able to offer you options in the event that a traveler in the group cannot join the trip, and the client informs the company of such a circumstance in writing, and in order to substitute said traveler by another guest who meets the required conditions to take part in the trip. It is important to consider that said change could imply additional costs from third-party providers, as well as changes in the availability of specific services.
Our Commitment:
AUQUI is committed to doing everything possible to reduce costs and expedite the requested changes.
AUQUI does not guarantee the accuracy of the information provided by third-party providers (hotels, restaurants, among others) by means of brochures, emails, websites or any other communications media. Any information or image published by AUQUI is a reference, and the opinions or testimonials of our clients may or may not reflect the individual perception of other persons about a specific service or activity; due to which any dissatisfaction regarding a difference between said information and the client’s perception of said service or activity does not constitute grounds for a claim, reimbursement or responsibility on the part of the company.
Our Commitment:
AUQUI is committed to ensuring the quality and accuracy of the information we provide.
International flights are not included in the price of the program. The programs offered by AUQUI require domestic flights in Peru, as specified in the itinerary. Domestic flights are not included in the sample programs, and will be included explicitly and with approval of the client.
In the case of charter flights, seating is limited and AUQUI reserves the right to substitute and confirm reservations on an appropriate alternative flight. All domestic or in-country flights are based on non-refundable economy fares at the time of final payment (a non-refundable fare policy is commonplace for airlines, although exceptions can be made depending on the type of fare chosen).
In the event that AUQUI provides the flight reservations, all international and domestic quotes are subject to change until AUQUI has received final payment, and fare will be purchased in the name of the traveler. Flight confirmation is based on availability. Flight reservations cannot be confirmed until AUQUI receives copies of the passports of the client and accompanying travelers, together with the corresponding payment for the purchase.
All air transportation providers are independent contractors and are not the property of, nor are administered, controlled or operated by AUQUI. Your airline ticket represents a contract between the client and the airline, even if and when the air fare was bought through AUQUI. Therefore, our company does not accept responsibility and shall not assume responsibility nor accept claims related to flight seat reassignments, changes of passengers’ name, flight scheduling changes or cancellations.
In the event of any changes or cancellations related to air fare contracts or flight tickets, both before and after the beginning of the client’s trip, all airline prices fees or surcharges for flight changes or cancellations shall be applied.
Our Commitment:
AUQUI is committed to assisting you in the entire flight process, whether you bought the tickets through AUQUI or not, while always striving to satisfy your requirements and looking to your convenience.
13.1 FLIGHT PURCHASES
AUQUI can purchase all the international and domestic flights that the client requires to carry out the trip. AUQUI will do everything possible to guarantee that the prices of flights shall be equal to those the client was originally quoted. However, airlines reserve the right to modify or remove fares without prior notice. In the event that the client does not deposit the indicated amount at the time of flight reservation, within the time period stipulated by AUQUI, the price of the fare could vary.
The fare can only be guaranteed if and when the reservation has been paid for in full and ticket emission has taken place. Likewise, flight tickets are not transferable, but some airlines do permit this procedure following payment of a penalty fee, which can vary according to the airline, and which must be paid for by the client.
Flight schedules offered by AUQUI in the itinerary are references and are subject to changes; established flight times are shown on the flight tickets. The client must carefully verify the information printed on the tickets, so as to avoid difficulties. AUQUI will inform the client as soon as possible in the event of any flight changes. Any flight change by the airline that implies additional costs shall be paid for by the client.
AUQUI does not accept responsibility for any flight delay caused by:
Likewise, AUQUI does not accept responsibility for a partial or total loss of activities and/or services due to the aforementioned events or delays.
Our Commitment:
AUQUI is committed to safeguarding the interests of our clients, by searching for the best available flight options at the best prices, according to the program, and to ensuring our guests’ satisfaction.
Any photographic image taken by AUQUI during the trip must have verbal or written approval by the client. In order for any photograph to be used for promotional or advertising purposes, written approval must be given by the client. With the acceptance of such terms and conditions the client accepts to being included in our database and to receiving our communications via social media, post-sales services and newsletter. The client can unsubscribe to these media when he/she chooses to do so.
Our Suggestion:
Would you be interested in obtaining a free professional photographic archive of your trip? Please ask your sales representative about this opportunity.
Our prices do not include General Sales Tax (I.G.V.), neither for hotels nor for services for clients who are residents in Peru, unless explicitly stated. The I.G.V. is a tax applied to Peruvian citizens as well as to residents in Peru. In accordance with Decree-Law No. 919, foreign nationals visiting Peru who present their passports, duly stamped by Peru’s Immigrations Service, or their Andean Immigration Card, will be exempt from the I.G.V. tax for lodging or meals services at hotels (breakfast, lunch and dinner). Tourists who remain for over 60 days in Peru, or those who do not present their passports with the indicated stamps, are subject to paying the I.G.V. for the aforementioned services. Due to these conditions, quoted prices could be increased.
The contract agreed to by the client and by AUQUI will be automatically rescinded in the event of the following situations or conditions:
Upon contracting a trip and/or services with AUQUI, the client accepts and agrees to comply with all conditions of the following Travelers’ Code:
AUQUI reserves the right to contract for objective reasons; that is, the company reserves the right to close a contract or not to, as well as the right to determine with whom a contract is signed, in accordance with Article No. 62 of Peruvian Political Constitution.
AUQUI is a Cusco-based company, constituted and established in the city of Cusco, Peru. Therefore, any discrepancy related to the services rendered, or to the present document, shall be treated in accordance with Peruvian laws and shall be resolved in the courts of the city of Cusco.
AUQUI reserves the right to correct any error or omission in its published materials, and to modify the extant Terms and Conditions at any time, as a result of substantial changes in legislation or regulations. Any changes or amendments of the Terms and Conditions will be validated upon publication by the media considered appropriate, and without having retroactive validity.
The reading by the client of this document is considered obligatory prior to closing of the contract with the company. At the moment of confirming the final itinerary and completing the initial payment, the client declares his/her conformity and agreement to respect and comply with all of AUQUI’S Trip Terms and Conditions, as established in this document.
Thank you for choosing us!
We are very pleased to serve you. AUQUI will do everything possible to make your trip to the best destinations in Peru a truly unforgettable experience; one that is personally customized, problem-free, and of exceptionally high quality.