{"id":418,"date":"2026-10-08T21:56:16","date_gmt":"2026-10-09T02:56:16","guid":{"rendered":"https:\/\/auqui.travel\/complaints-book\/"},"modified":"2026-11-08T03:04:57","modified_gmt":"2026-11-08T08:04:57","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/auqui.travel\/es\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\n<div class=\"wp-block-group aq-section aq-section--intro has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center aq-lead wp-block-paragraph\">Si no quedaste satisfecho con nuestros servicios o atenci\u00f3n, puedes presentar aqu\u00ed tu reclamo o queja. Responderemos en un plazo de quince (15) d\u00edas calendario.<\/p>\n<\/div>\n\n<div class=\"wp-block-group aq-section aq-section--surface has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group aq-form-card is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Presenta tu reclamo o queja<\/h2>\n\n\n<div class='fluentform ff-default fluentform_wrapper_4 ffs_custom_wrap'><form data-form_id=\"4\" id=\"fluentform_4\" class=\"frm-fluent-form fluent_form_4 ff-el-form-top ff_form_instance_4_1 ff-form-loading ffs_custom\" data-form_instance=\"ff_form_instance_4_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Complaints Form<\/legend>        <input type=\"hidden\" id=\"__fluent_protection_token_4\" class=\"fluent-form-token-field\" name=\"__fluent_protection_token_4\">\n        <input type='hidden' name='__fluent_form_embded_post_id' value='418' \/><input type=\"hidden\" id=\"_fluentform_4_fluentformnonce\" name=\"_fluentform_4_fluentformnonce\" value=\"c3ea15a0b2\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/418\" \/><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-4_1\" ><div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_d23e5ea elementor-col-100\">Details of the person filing the claim<\/div><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_tipo_documento' id='label_ff_4_tipo_documento'>Document type<\/label><\/div><div class='ff-el-input--content'><select name=\"tipo_documento\" id=\"ff_4_tipo_documento\" class=\"ff-el-form-control\" data-name=\"tipo_documento\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_4_tipo_documento\"><option value=\"\">-- Select --<\/option><option value=\"DNI\"  >DNI<\/option><option value=\"Immigration card\"  >Immigration card<\/option><option value=\"Other document\"  >Other document<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_numero_documento' id='label_ff_4_numero_documento'>Document number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"numero_documento\" class=\"ff-el-form-control\" data-name=\"numero_documento\" id=\"ff_4_numero_documento\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_2\"  class='ff-t-container ff-column-container ff_columns_total_1 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 100%;'><div data-type=\"name-element\" data-name=\"nombres\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_nombres_first_name_' id='label_ff_4_nombres_first_name_'>First names<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"nombres[first_name]\" id=\"ff_4_nombres_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_3\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div data-type=\"name-element\" data-name=\"apellido_paterno\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_apellido_paterno_last_name_' id='label_ff_4_apellido_paterno_last_name_'>Paternal last name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"apellido_paterno[last_name]\" id=\"ff_4_apellido_paterno_last_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div data-type=\"name-element\" data-name=\"apellido_materno\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group  ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_apellido_materno_last_name_' id='label_ff_4_apellido_materno_last_name_'>Maternal last name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"apellido_materno[last_name]\" id=\"ff_4_apellido_materno_last_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_4\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_tipo_respuesta' id='label_ff_4_tipo_respuesta'>Response method<\/label><\/div><div class='ff-el-input--content'><select name=\"tipo_respuesta\" id=\"ff_4_tipo_respuesta\" class=\"ff-el-form-control\" data-name=\"tipo_respuesta\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_4_tipo_respuesta\"><option value=\"Email\"  >Email<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_email' id='label_ff_4_email'>Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_4_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_5\"  class='ff-t-container ff-column-container ff_columns_total_3 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 33.33%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_departamento' id='label_ff_4_departamento'>Department<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"departamento\" class=\"ff-el-form-control\" data-name=\"departamento\" id=\"ff_4_departamento\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 33.33%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_provincia' id='label_ff_4_provincia'>Province<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"provincia\" class=\"ff-el-form-control\" data-name=\"provincia\" id=\"ff_4_provincia\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-3' style='flex-basis: 33.33%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_distrito' id='label_ff_4_distrito'>District<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"distrito\" class=\"ff-el-form-control\" data-name=\"distrito\" id=\"ff_4_distrito\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_6\"  class='ff-t-container ff-column-container ff_columns_total_3 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 33.33%;'><div class='ff-el-group'><div class=\"ff-el-input--label\"><label for='ff_4_telefono_fijo' id='label_ff_4_telefono_fijo'>Landline phone<\/label><\/div><div class='ff-el-input--content'><input name=\"telefono_fijo\" class=\"ff-el-form-control ff-el-phone\" type=\"tel\" data-name=\"telefono_fijo\" id=\"ff_4_telefono_fijo\" inputmode=\"tel\"  aria-invalid='false' aria-required=false><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 33.33%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_telefono_celular' id='label_ff_4_telefono_celular'>Mobile phone<\/label><\/div><div class='ff-el-input--content'><input name=\"telefono_celular\" class=\"ff-el-form-control ff-el-phone\" type=\"tel\" data-name=\"telefono_celular\" id=\"ff_4_telefono_celular\" inputmode=\"tel\"  aria-invalid='false' aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-3' style='flex-basis: 33.33%;'><div class='ff-el-group'><div class=\"ff-el-input--label\"><label for='ff_4_telefono_adicional' id='label_ff_4_telefono_adicional'>Additional phone<\/label><\/div><div class='ff-el-input--content'><input name=\"telefono_adicional\" class=\"ff-el-form-control ff-el-phone\" type=\"tel\" data-name=\"telefono_adicional\" id=\"ff_4_telefono_adicional\" inputmode=\"tel\"  aria-invalid='false' aria-required=false><\/div><\/div><\/div><\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-4_2\" ><div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_63d0326 elementor-col-100\">If the service was provided, this information is required<\/div><\/div><div data-name=\"ff_cn_id_7\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_numero_factura' id='label_ff_4_numero_factura'>Receipt \/ invoice number<\/label><\/div><div class='ff-el-input--content'><input type=\"number\" name=\"numero_factura\" id=\"ff_4_numero_factura\" class=\"ff-el-form-control\" data-name=\"numero_factura\" inputmode=\"numeric\" step=\"any\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_fecha_compra' id='label_ff_4_fecha_compra'>Contract date<\/label><\/div><div class='ff-el-input--content'><input  aria-label='Contract date Usa las flechas para navegar por las fechas. Pulsa Intro para seleccionar una fecha.'  aria-haspopup='dialog' data-type-datepicker data-format='d\/m\/Y' type=\"text\" name=\"fecha_compra\" id=\"ff_4_fecha_compra\" class=\"ff-el-form-control ff-el-datepicker\" data-name=\"fecha_compra\"  aria-invalid='false' aria-required=true><\/div><\/div><\/div><\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-4_3\" ><p>General information<\/p><\/div><div data-name=\"ff_cn_id_8\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_bien_contratado' id='label_ff_4_bien_contratado'>Identification of the contracted service<\/label><\/div><div class='ff-el-input--content'><select name=\"bien_contratado\" id=\"ff_4_bien_contratado\" class=\"ff-el-form-control\" data-name=\"bien_contratado\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_4_bien_contratado\"><option value=\"\">-- Select --<\/option><option value=\"Web design plan\"  >Web design plan<\/option><option value=\"Website administration\"  >Website administration<\/option><option value=\"Custom design\"  >Custom design<\/option><option value=\"Other\"  >Other<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_monto_reclamado' id='label_ff_4_monto_reclamado'>Claimed amount<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"monto_reclamado\" class=\"ff-el-form-control\" data-name=\"monto_reclamado\" id=\"ff_4_monto_reclamado\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_9\"  class='ff-t-container ff-column-container ff_columns_total_1 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 100%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_descripcion' id='label_ff_4_descripcion'>Description<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_4_descripcion\" name=\"descripcion\" id=\"ff_4_descripcion\" class=\"ff-el-form-control\" rows=\"3\" cols=\"2\" data-name=\"descripcion\" ><\/textarea><\/div><\/div><\/div><\/div><div class='ff-el-group  ff-custom_html' tabindex='-1' data-name=\"custom_html-4_4\" ><p>Details of your claim<\/p><\/div><div data-name=\"ff_cn_id_10\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_tipo_reclamo' id='label_ff_4_tipo_reclamo'>Type<\/label><\/div><div class='ff-el-input--content'><select name=\"tipo_reclamo\" id=\"ff_4_tipo_reclamo\" class=\"ff-el-form-control\" data-name=\"tipo_reclamo\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" aria-labelledby=\"label_ff_4_tipo_reclamo\"><option value=\"\">-- Select --<\/option><option value=\"Claim\"  >Claim<\/option><option value=\"Complaint\"  >Complaint<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><\/div><\/div><div data-name=\"ff_cn_id_11\"  class='ff-t-container ff-column-container ff_columns_total_1 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 100%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_detalle_reclamo' id='label_ff_4_detalle_reclamo'>Claim \/ complaint details<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_4_detalle_reclamo\" name=\"detalle_reclamo\" id=\"ff_4_detalle_reclamo\" class=\"ff-el-form-control\" rows=\"3\" cols=\"2\" data-name=\"detalle_reclamo\" ><\/textarea><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_12\"  class='ff-t-container ff-column-container ff_columns_total_1 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 100%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required\"><label for='ff_4_pedido' id='label_ff_4_pedido'>Request<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_4_pedido\" name=\"pedido\" id=\"ff_4_pedido\" class=\"ff-el-form-control\" rows=\"3\" cols=\"2\" data-name=\"pedido\" ><\/textarea><\/div><\/div><\/div><\/div><div class='ff-el-group    ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='I declare that the information provided is true and I fully agree with it.' class='ff-el-form-check-label ff_tc_label' for='conformidad_70e988e550e5577ae94bb536d75a88e1'><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"conformidad\" class=\"ff-el-form-check-input\" data-name=\"conformidad\" id=\"conformidad_70e988e550e5577ae94bb536d75a88e1\"  value='on' aria-invalid='false' aria-required=true><\/span> <div class='ff_t_c'><p>I declare that the information provided is true and I fully agree with it.<\/p><\/div><\/label><\/div><\/div><div class='ff-form-inline-style' hidden><style>form.fluent_form_4 .wpf_has_custom_css.ff-btn-submit { color:#ffffff;border-radius:0px; }form.fluent_form_4 .wpf_has_custom_css.ff-btn-submit:hover { color:#FFFFFF;border-radius:0px; } <\/style><\/div><div class='ff-el-group ff-text-right ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style wpf_has_custom_css\"  aria-label=\"Submit\">Submit<\/button><\/div><\/fieldset><\/form><div id='fluentform_4_errors' class='ff-errors-in-stack ff_form_instance_4_1 ff-form-loading_errors ff_form_instance_4_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_4_1 = {\"id\":\"4\",\"ajaxUrl\":\"https:\\\/\\\/auqui.travel\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"stackToBottom\",\"asteriskPlacement\":\"\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_4_1\",\"form_id_selector\":\"fluentform_4\",\"rules\":{\"tipo_documento\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"numero_documento\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"nombres[first_name]\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"nombres[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"nombres[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"apellido_paterno[first_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"apellido_paterno[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"apellido_paterno[last_name]\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"apellido_materno[first_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"apellido_materno[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"apellido_materno[last_name]\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"tipo_respuesta\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global\":false,\"global_message\":\"This field must contain a valid email address\"}},\"departamento\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"provincia\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"distrito\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"telefono_fijo\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"},\"valid_phone_number\":{\"value\":false,\"message\":\"Phone number is not valid\",\"global\":false,\"global_message\":\"The phone number is not valid\"}},\"telefono_celular\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"},\"valid_phone_number\":{\"value\":false,\"message\":\"Phone number is not valid\",\"global\":false,\"global_message\":\"The phone number is not valid\"}},\"telefono_adicional\":{\"required\":{\"value\":false,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"},\"valid_phone_number\":{\"value\":false,\"message\":\"Phone number is not valid\",\"global\":false,\"global_message\":\"The phone number is not valid\"}},\"numero_factura\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"},\"numeric\":{\"value\":true,\"message\":\"This field must contain numeric value\",\"global\":false,\"global_message\":\"This field must contain a numeric value\"},\"min\":{\"value\":\"\",\"message\":\"Minimum value is \",\"global\":false,\"global_message\":\"The value is below the minimum allowed\"},\"max\":{\"value\":\"\",\"message\":\"Maximum value is \",\"global\":false,\"global_message\":\"The value is above the maximum allowed\"}},\"fecha_compra\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"bien_contratado\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"monto_reclamado\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"descripcion\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"tipo_reclamo\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"detalle_reclamo\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"pedido\":{\"required\":{\"value\":true,\"message\":\"Please complete this field.\",\"global\":false,\"global_message\":\"This field is required\"}},\"conformidad\":{\"required\":{\"value\":true,\"message\":\"This field is required.\",\"global\":false,\"global_message\":\"This field is required\"}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            \n\n\n\n<p class=\"aq-data aq-data--muted aq-form-note wp-block-paragraph\">Libro de Reclamaciones \u00b7 Ley N\u00b0 29571<\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group aq-section aq-section--soft has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group aq-cards-2x2 is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group aq-feature is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"aq-icon-box wp-block-paragraph\"><span class=\"material-symbols-outlined\">receipt_long<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfQu\u00e9 es un reclamo?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando no est\u00e1s satisfecho con los servicios.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group aq-feature is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"aq-icon-box wp-block-paragraph\"><span class=\"material-symbols-outlined\">support_agent<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfQu\u00e9 es una queja?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cuando tu insatisfacci\u00f3n no est\u00e1 relacionada con los servicios, sino que surge de un malestar o descontento respecto a la atenci\u00f3n al cliente.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group aq-feature is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"aq-icon-box wp-block-paragraph\"><span class=\"material-symbols-outlined\">gavel<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sin prerrequisito<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ten en cuenta que presentar un reclamo no te impide usar otros canales de resoluci\u00f3n de disputas, ni es un prerrequisito para presentar una queja ante Indecopi.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group aq-feature is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"aq-icon-box wp-block-paragraph\"><span class=\"material-symbols-outlined\">schedule<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tiempo de respuesta<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tenemos un plazo de respuesta de no m\u00e1s de quince (15) d\u00edas calendario.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group aq-section aq-section--surface has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group aq-panel aq-panel--stone is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"aq-label wp-block-paragraph\">Aviso de privacidad<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Respecto a la privacidad de los datos proporcionados en tu reclamo: te informamos que, para establecer un medio de comunicaci\u00f3n efectivo para responder a tu queja o reclamo, y asimismo para cumplir con la Ley N.\u00b0 29571 y el Reglamento del Libro de Reclamaciones del C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, tus datos personales ser\u00e1n registrados en la base de datos llamada \u00ablibro de reclamaciones\u00bb por el per\u00edodo estrictamente necesario para cumplir con el requisito legal o hasta que solicites la eliminaci\u00f3n de tu informaci\u00f3n, de acuerdo con la ley.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes ejercer los derechos contenidos en la ley de protecci\u00f3n de datos personales dirigiendo una comunicaci\u00f3n a:<br\/>Auqui Travel E.I.R.L.<br\/>RUC: 20442828441<br\/><a href=\"mailto:experiences@auqui.travel\" title=\"\">experiences@auqui.travel<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Si no quedaste satisfecho con nuestros servicios o atenci\u00f3n, puedes presentar aqu\u00ed tu reclamo o queja. Responderemos en un plazo de quince (15) d\u00edas calendario. Presenta tu reclamo o queja Libro de Reclamaciones \u00b7 Ley N\u00b0 29571 receipt_long \u00bfQu\u00e9 es un reclamo? Cuando no est\u00e1s satisfecho con los servicios. support_agent \u00bfQu\u00e9 es una queja? Cuando [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-complaints","meta":{"slim_seo":{"title":"Libro de Reclamaciones - Auqui Travel","description":"Si no quedaste satisfecho con nuestros servicios o atenci\u00f3n, puedes presentar aqu\u00ed tu reclamo o queja. Responderemos en un plazo de quince (15) d\u00edas calendario."},"footnotes":""},"class_list":["post-418","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/auqui.travel\/es\/wp-json\/wp\/v2\/pages\/418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auqui.travel\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auqui.travel\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auqui.travel\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auqui.travel\/es\/wp-json\/wp\/v2\/comments?post=418"}],"version-history":[{"count":15,"href":"https:\/\/auqui.travel\/es\/wp-json\/wp\/v2\/pages\/418\/revisions"}],"predecessor-version":[{"id":2282,"href":"https:\/\/auqui.travel\/es\/wp-json\/wp\/v2\/pages\/418\/revisions\/2282"}],"wp:attachment":[{"href":"https:\/\/auqui.travel\/es\/wp-json\/wp\/v2\/media?parent=418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}