If you were not satisfied with our services or attention, you can file your claim or complaint here. We will respond within fifteen (15) calendar days.
File your claim or complaint
Libro de Reclamaciones · Ley N° 29571
What is a claim?
When you are dissatisfied with the services.
What is a complaint?
When your dissatisfaction is not related to the services, but stems from discomfort or discontent regarding customer service.
No prerequisite
Please note that filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint before Indecopi.
Response time
We have a response period of no more than fifteen (15) calendar days.
Privacy notice
Regarding the privacy of the data provided in your claim: we inform you that, in order to establish an effective means of communication to respond to your complaint or claim, and likewise to comply with Law No. 29571 and the Complaints Book Regulation of the Consumer Protection and Defense Code, your personal data will be recorded in the database called “libro de reclamaciones” for the period strictly necessary to comply with the legal requirement or until you request the deletion of your information, in accordance with the law.
You may exercise the rights contained in the personal data protection law by directing a communication to:
Auqui Travel E.I.R.L.
RUC: 20442828441
[email protected]
